Live Chat Support

51% of customers believe that your business should be available 24/7.

Support outsourcing
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Contact us at hi@supportyourapp.com

Features

  • Giving instant answers
  • Taking care of it all — from simple messages to complicated customer services inquiries (T1-T3)
  • Providing extensive expertise in answering services in different fields — from tech to e-commerce
  • Answering chat inquiries according to the scripts and professional background
  • Using our in-house developed chat software
  • Recording chat logs for transparency
  • Supporting customers during business hours and after hours
  • Setting up pre-chat bot (upon request)

100+ companies worldwide have already chosen SupportYourApp

Find Out Why
Customer Support Outsourcing for Calm
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Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

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  • Now
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    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
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Why outsource your web chat services to SupportYourApp?

If you feel like your live chat support services could be better. If you want to expand your team without any of the additional costs. If you want to see better results from live online chat sales, outsourcing is the right way to go.

SupportYourApp has a very extensive experience in providing live chat outsourcing services for businesses of any size and with any requirements. We can support any ticket flow, and we will do so efficiently and in a timely manner.

We support live chat communication with the users of dozens of businesses, which only helps us grow our expertise and become better. Moreover, as time goes by, live chat communication becomes even more popular, which means that live chat outsourcing solutions will only gain their popularity. After all, every respectful business conducting their business online must have a live chat communication possibility.

See the benefits of customer support live chat outsource. Get your quote from SupportYourApp right now.

Perks of website chat outsource

Of course, live chat outsourcing might not be the most obvious solution, when it comes to a huge flow of tickets and customer inquiries. But outsourcing your chat will let you see all the perks that come together with the process:

  • It is more convenient for your customers

    Nowadays, customers are too busy to talk to the team on the phone. But, they still need assistance and good customer service. Emails, on the other hand, might take too long. Live chat is the perfect way for the customer to communicate with you as a vendor and a service provider — it is easy, free and doesn't take as much time. In other words, your customers will be satisfied with our best live chat outsourcing services.

  • It is going to get full attention

    SupportYourApp’s dedicated team will give the chats their full attention which will ultimately result in resolution of any backlog and in your customers feeling heard and understood. In the long run, customer satisfaction level is going to rise and the customer base itself is going to grow. Making sure that your customers get full attention through outsource customer chat services is one of the best business solutions that you can make.

  • Cut your costs and resources required

    Hiring live chat operators, a dedicated manager, installing expensive subscription-based software, all in hope to develop your brand and expand your customer base by making sure it gets a direct response from one of your live chat agents. Imagine the trouble and the resources needed to set up the process! But not with live chat outsourcing. We at SupportYourApp will not only answer chats, but will also hire, onboard and train the team (all with your agreement). We will control the performance of the team and will deliver you only the most needed information.

Live chat outsourcing and KPIs: SupportYourApp and how we maintain them

There are many companies that want to outsource their live chat operators. And of course, SupportYourApp welcomes them as they help us grow and find more valuable solutions for our future flow. And chat, being one of the most popular means of communication between the customers and our support team sets the most demanding KPI for every team that provides outsourced live chat answering services.

The KPI: one of the most popular KPI set for our live chat teams is first response time. We keep it for as low as 10-15 seconds, because the customers usually expect to be answered and their issue to be resolved right away in the shortest amount of time. 

The demand: another popular demand from the customers is the possibility to talk to a real person and not a robotic-sounding machine.

The resolutions: of course, 10-15 seconds might not seem like an awful amount of time. But, when taking into account that most of our teams deal with a very big flow and that most of our consultants have to multitask to keep the processes up and running, the picture becomes a bit more colorful. Surely, having a lot of experience in live chat outsourcing, we have developed a Customer Response Matrix that allows our consultants to answer fast thanks to certain templates, all the while giving them the freedom to personalize the messages. This ensures that we reply in the shortest of time, all the while providing a personal touch for each customer. 

The tool: surely SupportYourApp works with any embedded chat. Zendesk, Intercom, Freshdesk and so on. We also have our own in-house developed QCRM system. And we have to say, it is quite popular among our clients. It provides us with solutions and the tools needed to resolve the customers’ issues in the shortest time.

Outstanding live chat outsourcing with SupportYourApp

  • Ensure the highest possible UX 24/7/365

    SupportYourApp, as a live chat outsourcing support service provider, are functioning around the clock. This means that you and your customers will be covered non-stop, which, in the long run, will ensure the highest UX possible. Around-the-clock live chat outsourcing ensures that your business grows and scales.

  • Resolve customer's issues in the shortest time possible

    Even though live chat outsourcing is not really perceived as the quickest way to resolve customers’ issues (phone still seems much quicker), it still gains a lot of popularity. That is why we pay extra attention to the time it takes us to resolve customer’s issues via live chat — whenever possible we answer as quickly and in as few live chat iterations, as possible.

  • Speak your customer's language

    SupportYourApp live chat outsourcing consultants speak 30+ languages, which means that we will find a quality approach and ensure a high customer experience rate for those using live chat to connect with us from anywhere.

  • Scale your business — we will take care of chat support outsourcing

    Outsource your live chat agents and you will see how many resources free up. It will allow you to focus more on your agenda and your day-to-day operations rather than on your live chat agents. Scale your product and take care of your company. We will take care of your live chat outsourcing processes.

  • Keep all your live chat conversations secure

    SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customer’s data. Instead, put those freed resources into managing and scaling your business.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
Why you should outsource your live chat services?
Live chat outsourcing to a third party provider, whether they are located in the USA or Philippines is one of the best solutions to ensure the growth of your business. Email, phone and chat outsource company SupportYourApp can provide you with the best approaches for your live chat outsourcing needs.
What are main tips to outsourcing sales chat?
There are several tricks when it comes to outsourcing your sales chat. First, you have to make sure that your live chat sales team is expanded with the people with the right experience. Second, the question of timely and efficient outreach must be covered 100 percent. Sales team must be available 24/7. And finally, there is the question of pricing. If you want to get your quote, message us at hi@supportyourapp.com right now!
Is it possible to outsource chat operator for LinkedIn?
Reaching out to various contacts that you have connected with on LinkedIn is one of the most popular ways of communication in the business world. And of course, chat outsource LinkedIn communication is the solution, available for those who need it.
What is chat outsourcing pricing?
Pricing for chat outsourcing may vary. It all depends on hours of operations, platform coverage and how many people are going to be on the team. You can find out more about SupportYourApp pricing here.
Can I outsource chat support 24/7?
Of course! If you want to outsource your chat support right now, message us at hi@supportyourapp.com or get your quote right here.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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