Technical Support Outsourcing

Technical support team that expands your in-house team

Support outsourcing
Click to Watch
120 sec Film
2:07 / HD
Listen to a Call Answer Sample

How much will technical support outsourcing cost for me?

Get My Quote

Contact us at hi@supportyourapp.com

Solutions

Let’s talk to find out what services are going to be right for you!

Request Consultation

Features

  • Developing a customer support strategy
  • Supporting customers during business hours and after hours
  • Tracking regular KPI statistics
  • Implementing up-to-date hard- and software
  • Developing and updating FAQs and knowledge base
  • Offering flexible service packages

100+ companies worldwide have already chosen SupportYourApp

Find Out Why
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

Request Consultation

How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

Chat With Us
  • Now
    You are here
    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

Show All Services

Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

Request A Call Back
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
Fill out this form to Get Your Quote

And a couple of words about you:

Describe any necessary details:



Request My Quote

Perks of outsourcing your technical support to SupportYourApp and why we pay so much attention to it?

With the world developing at such a fast pace, it is no wonder that customers need more assistance from the support teams. The technologies are getting more and more complex and, as a result, trained professionals have to dedicate more time to explaining all the processes to the end users.

There are several reasons why technical outsourcing service provided by SupportYourApp might be just the right thing for you:

  • Cut costs

    It is a very natural desire of any business — cutting the costs whenever possible. But when always looking for a solution to this question within your own company, it is easy to see that an in-house call center support team or a team of technical help desk agents might be very hard and expensive to put together. Surely, an outsourced technical support solution is going to be a much more optimal solution if you strive to cut your expenses.

  • Remain focused on your business need by building an outsourced technical support team

    Managing your own business probably takes up all of your time. So many members of C-suite managers are saying that there are not enough hours in a day to fulfilд all of their plans and reach all goals, that looking after and setting up a tech support team is simply not possible in some cases. Outsourcing tech support team is going to let you free up your time as there is going to be no need for hiring, teaching and QA-ing the entire team. We are going to do that for you.

  • Decrease your risks with the best outsourced technical support company

    We have long and extensive expertise in providing only the best outsourced solutions for products of any difficulty. SupportYourApp’s processes are all set up in a way that is going to allow for a smooth and seamless service providing. We cover both B2B and B2C clients, which means that we are prepared to deliver on any kind of SLA and any kind of security requirements.

  • Flexible service

    We are as flexible and adaptable, just like our clients want us to be. Selecting the best outsourced technical support team and the most suitable working hours as well as teaching the consultants, providing them with all they need for a comfortable and efficient work — this is exactly what we do to make sure that you get the best outsourced technical support there is.

    Technical support outsourcing for any business

    We provide outsourced technical support service for a variety of businesses that operate within different market segments and have different needs. This means that we are prepared to take on any challenges that we might face along the way. We deal with the customers of the clients operating in:

  • SaaS segment

    SaaS is one of the fastest- growing and is among the most demanding segments in the modern business world. Hiring one of many tech support companies, for them to support a SaaS product, is now one of the core pillars of success in the SaaS segment. That is why an outsourced technical support team is so important for their success.

    The most required services: developing a great self-service knowledge base, providing minimal first response time for any type of communication, 24/7 availability, developing and cultivating a high level of technical knowledge.

  • E-commerce segment

    No matter how widespread e-commerce seems now, it is only gaining its popularity at the moment. That is why e-commerce businesses are looking for outsourced technical support agents more and more often. And SupportYourApp is happy to provide small and medium-size businesses with all the help they need in order to grow and scale.

    The most required services: firewall monitoring, software testing, telecom and ISP services.

  • Hospitality segment

    What connects the hospitality segment with outsource technical support agencies? They wish to satisfy their customers using every tool at their disposal. That is why, providing outsourced technical support for hospitality segment-operating clients is so important for us, just like any other segment. We want their experience to be superb.

    The most required services: protecting the network from possible hacker attacks, developing and testing software that protects and encrypts sensitive data, reviewing PCI DSS compliance, conducting seamless integration with all the back office services.

  • Insurance segment

    Insurance segment is one of the most competitive fields, with a variety of offers waiting to be bought. Surely, in the present market one needs a lot of time and effort to stand out and offer something new. Something that the customers are going to remember. And outsourced technical support company like SupportYourApp is ready to help you find the niche where your business will have the possibility to develop in accordance with business plan.

    The most common services: taking care of the processes set up in your company’s infrastructure, ensuring the safety and proper encryption of all the data as well as the possibility to connect to the servers from anywhere and with any device.

  • Service sector

    SupportYourApp has a very successful experience of setting up outsourced technical support teams for food delivery startup businesses and restaurants. For sure, providing technical support to businesses operating in a service sector is important because it ensures that their inner processes are smooth enough to deliver a competent level of service.

    The most common services: technical support for restaurant management software, tech support for food delivery apps, setting up and maintaining security measures.

  • Financial segment

    Personal finances is one of the most important and sensitive segments there is. Understanding this, SupportYourApp is PCI DSS certified, which means that we can work with the most sensitive financial information of your end users.

    The most common services: cloud maintenance, managing secure and sensitive information, setting up and maintaining industry-specific soft- and hardware, providing technical support 24/7/365.

Professional background: how we maintain satisfaction rate by implementing client’s knowledge base

SaaS is one of the most demanding and difficult segments that we provide technical support in. We have clients operating within both — B2B and B2C segments. This means that they have different KPIs and different requirements to what their team should look and perform like. Surely, as an outsource support provider we do everything to keep our clients and their teams satisfied.

The Client: marketing automation platform.

The KPI: customer satisfaction rate not lower than 95%.

The way we ensure that the KPI is maintained: the question might seem hard. After all, a 95 percent satisfaction rate might be pretty hard to set up and maintain. But not for SupportYourApp team. In order to make sure that our teams are up to the clients’ standards we implement a product knowledge base.

What is a knowledge base? It is a set of documents that helps our teams get a deeper knowledge of the product that they support. It can be especially helpful during the integration and setting up process. But, if the customer doesn't already have a knowledge base, we can help develop it, for the future processes to run smoother and much quicker. Thanks to it as well as our extensive expertise in setting up outsourced technical support teams, we have been maintaining a 95 percent customer satisfaction rate for months at end.

Developing a knowledge base for our teams can take up to about 2-3 months — the launch requires not only the members of our teams, but also their Delivery Managers and Team Leads to take part in its development. In this time, a Delivery Manager acts as a facilitator between the team and the client to make sure that the consultants have no unanswered question and that they have all the information to deliver a high level outsourced technical support at any time.

Stand out with excellent technical support outsourcing services

  • Make sure that your product is bug-free

    We are going to thoroughly test and analyze the performance of your product, find and report all the bugs that we come across. Seeing the areas for your product’s improvement and resolving every single issue is what will ultimately result in a very high UX as well as a high retention level.

  • Maintain your brand's voice

    While delivering outsourced technical support services, it might be easy to deliver the tone of brand and voice to the end users. As a result, your mission becomes too tough to deliver and your customers might lose the sense of your brand. Outsource technical support with SupportYourApp to make sure that your users have a great sense of your brand and your agenda.

  • All tiers of technical support

    We provide outsourced support for all tiers.

  • Provide outsourced technical support for products of any difficulty

    SupportYourApp team is not afraid of a challenge. That is why we provide technical support to any client, no matter how tech-savvy their team needs to be. We do not turn away from any challenge. Our teams are fully prepared to provide outsourced technical support for the products with any needs.

  • Keep all your conversations secure

    SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customer’s data. Instead, put those freed resources into managing and scaling your business.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
What is the role of technical support?
Any technical support company supports computer software systems by diagnosing and troubleshooting common problems as well as finding a solution for them.
What does a technical support manager do?
Any technical support provider has a technical support manager who oversees service-related operations, the work of engineering and IT departments to make sure that all jobs are done in a timely and efficient manner in accordance with customer specifications.
What is outsourcing technical support?
Outsourcing technical support is when a third party vendor provides IT support for a business, which helps cut expenses and free up resources.
What are the advantages of outsourcing technical support?
The main advantage of tech support outsourcing is that it helps small and medium businesses focus on their growth and development rather than turn their attention towards hiring and training a tech support team. Want to learn more about tech outsourcing? Message us at hi@supportyourapp.com.
Outsourcing customer support and technical support costs
The costs of outsourcing your technical support team vary with the number of support consultants that your business might require and their hours of operation. Learn more about our pricing policy here.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

Bad Customer Service and How to Prevent It

Bad Customer Service and How to Prevent It

By Veronica Filipkova

5 min read
Customer Support and Brand Image

Customer Support and Brand Image

By Daria Leshchenko

5 min read

Join 1000+ other support professionals and stay in the loop with the latest updates from us:

Yes, Subscribe Me

.. more?

People who viewed this page also viewed these services